FAQs

Orders & Shopping

How do I place an order?

Simply select your product, choose size and color, click "Add to Cart" and proceed to checkout. It's that easy!

Can I change or cancel my order?

Orders can only be changed or cancelled within 2 hours of placing. After that the order will be processed for dispatch.

Is Cash on Delivery available?

Yes! We offer Cash on Delivery (COD) all over Pakistan.

How long will my order take to arrive?

Your order will be delivered within 5 to 7 working days across Pakistan.

What are the delivery charges?

Flat Rs. 200 delivery charges all over Pakistan.
FREE delivery on orders above Rs. 3000.

Do you deliver all over Pakistan?

Yes! We deliver to every city and town across Pakistan.

What if my order is delayed?

In some cases delivery may take longer due to bad weather, road blockage or public holidays. We appreciate your patience.

What is your exchange policy?

You can exchange your item within 7 days of receiving your order.

What are the conditions for exchange?

• Item must be unused
• Original tag must be attached
• Item must be in original condition

What if I receive a wrong item?

How do I choose the right size?

Please check our Size Guide on each product page for accurate measurements.

What fabric do you use?

We use 100% soft fabric which is safe and comfortable for babies skin.

Are your products skin friendly?

Yes! All our products are made with baby safe and skin friendly materials.

How can I contact you?

You can reach our customer service team via:
WhatsApp: +92 000 0000000
Email: contact.wzaawear@gmail.com
Timing: 10am to 8pm — Mon to Sat

How quickly will you respond?

We respond within 1 to 2 hours during business hours.